Conflict management course

What You Will Learn

Understanding Conflict

• Different types of conflict, including interpersonal and workplace conflicts
• Common causes of conflict and how they escalate
• How misunderstandings, values, and resource constraints influence conflict dynamics

Conflict Management Frameworks

• Practical tools for managing conflict in professional settings
• Introduction to the Thomas–Kilmann Conflict Mode Instrument (TKI)
• How to adapt your conflict-handling style to different situations

Communication Skills for Conflict Resolution

• The importance of active listening
• Techniques for constructive communication during conflict
• How to prevent unnecessary escalation

Handling Difficult Conversations

A key part of the course focuses on handling difficult conversations. Participants will learn how to approach sensitive topics with clarity, empathy, and professionalism.

This includes:

• Preparing for challenging discussions
• Structuring difficult conversations in a constructive way
• Managing emotional reactions
• Creating space for dialogue and mutual understanding

Practical Application

The course also covers:

• Mediation and negotiation techniques
• Emotional intelligence in conflict situations
• Cultural factors that influence conflict dynamics
• Conflict prevention strategies

Through practical exercises and role play, participants will apply these tools in realistic workplace scenarios and strengthen their ability to manage conflicts confidently and constructively.

Target audience:
The course can be tailored to your level and target group, and delivered both in person and digitally.

 Partner Statement:

"The course provided both valuable reminders and new perspectives on conflict management and on how we, as leaders, practice clear and responsible leadership."

– Managing Director, food industry company