This conflict management course provides insight into how conflicts arise, develop, and can be resolved in a constructive way. You will learn about different types of conflict, including interpersonal and workplace conflicts, and how factors such as misunderstandings, value differences, and resource constraints can trigger them. Through frameworks such as the Thomas–Kilmann model, you will gain tools to adapt your conflict-handling style to different situations.
The course also explores the role of communication, with a strong focus on active listening and managing difficult conversations. Topics such as mediation, negotiation, emotional intelligence, and conflict prevention are covered, along with cultural factors that can influence conflict dynamics. Through practical exercises and role play, you will have the opportunity to apply these skills in realistic scenarios.
Target audience:
The course can be tailored to your level and target group, and delivered both in person and digitally.
